VTI - USA LLC
USA Phone: +1 (615) 673-4473
Last Updated: September 17, 2018
The following reflects the terms and conditions (the Agreement) governing your use of our main website at airjectorvet.com, as well as other websites that we enable Internet users to access, such as AJVStore (collectively, our Sites).
You agree to fully comply with and be bound by this Agreement each time you use any of our Sites. Please review the following terms and conditions carefully.
If you disagree with any of these terms and conditions, you must not use our Sites.
Any questions regarding this Agreement should be directed to VTI - USA LLC via email to firstname.lastname@example.org.Definitions
The terms us, we, our and VTI - USA refer to VTI - USA LLC and its affiliates. You may be a visitor to one of our websites or a user of one or more of our Products (User).The term Product refers to any products we sell or give away. The term Services refers to any services we provide at or through any of our Sites.
All text, information, material, graphics, design, and data offered through any of our sites are collectively known as our Content.
Acceptance of Agreement
This Agreement is between you and VTI - USA LLC
THIS AGREEMENT CONTAINS WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO YOU. PLEASE READ THE AGREEMENT CAREFULLY AND IN ITS ENTIRETY, AS USING, ACCESSING, AND/OR BROWSING OUR WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BEING BOUND TO EACH AND EVERY TERM AND CONDITION SET FORTH HEREIN, PLEASE EXIT OUR WEBSITE IMMEDIATELY AND DO NOT USE, ACCESS, OR BROWSE THE WEBSITE FURTHER.
Except as otherwise noted, this Agreement constitutes the entire and only agreement between you and VTI - USA LLC and supersedes all other agreements, representations, warranties, and understandings with respect to our Sites, Services, Products, Content, and the subject matter contained therein. However, in order for you to use our Sites and/or Services you may also be required to agree to additional terms and conditions. Those additional terms and conditions will be incorporated into this Agreement unless otherwise stated.
All veterinary medical information as found within our Sites is for general educational and informational purposes only and is not intended or otherwise implied to be veterinary medical advice.
All such information is by no means complete or exhaustive and, as a result, such information does not encompass all conditions, disorders, health-related issues, or respective treatments. You should always consult your veterinarian to determine the appropriateness of this information for your own situation or should you have any questions regarding a medical condition or treatment plan. You should never delay seeking veterinary medical advice, disregard veterinary medical advice, or discontinue veterinary medical treatment because of information on any of our Sites.
Veterinary medical information on our Sites, including information regarding our Products and Services, has not been evaluated or approved by the Food and Drug Administration (FDA).
You agree not to use any information on our Sites, including, but not limited to Product descriptions and customer testimonials for the diagnosis and treatment of any veterinary health issue or for the prescription of any veterinary medication or treatment.
You acknowledge that all customer testimonials as found on our Sites are strictly the opinion of that person.
In light of the foregoing, you understand and agree that we are not liable nor do we assume any liability for any information contained within our Sites as well as your reliance on it. In no event shall we be liable for direct, indirect, consequential, special, exemplary, or other damages related to your use of the information contained within our Sites.
Any legal controversy or claim arising from or relating to this Agreement and/or our Services, excluding legal action taken by us to collect or recover damages or obtain any injunction relating to Sites operations, intellectual property, or our Products or services, will be settled solely by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party.
The arbitration will be conducted in Clarke County, Virginia, USA and judgment on the arbitration award may be entered into any court having jurisdiction thereof. You or we may seek any interim or preliminary relief from a court of competent jurisdiction in Clarke County, Virginia, USA necessary to protect the rights or property of you and us pending the completion of arbitration. Each party will bear its own fees and costs of the arbitration.
Any cause of action by you with respect to this Agreement or our Sites or Services must be instituted within one year after the cause of action arose or be forever waived and barred.
Choice of Law
This Agreement will be treated as if it were executed and performed in Clarke County, Virginia USA, and will be governed by and construed in accordance with the laws of the state of Virginia without regard to conflict of laws provisions.
We grant you a worldwide, nonexclusive, nontransferable, royalty-free, revocable license to access and use our Sites strictly in accordance with this Agreement. Your use of our Sites is solely for internal, personal, noncommercial purposes, unless otherwise provided in this Agreement. No printout or electronic version of any part of our Sites or Services may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
You may: view pages from our Sites in a web browser, download pages from our Sites for caching in a web browser, print pages from our Sites; stream audio and video files from our Sites, and use our Sites services by means of a web browser, subject to the other provisions of this Agreement.
You may not: edit or otherwise modify any Content on our Sites, republish Content from our Sites (including republication on another website), sell, rent, or sub-license Content from our Sites, show any Content from our Sites in public, exploit Content from our Sites for a commercial purpose, or redistribute Content from our Sites.
We reserve the right to restrict access to areas of our Sites at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Sites.
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Sites, Content, Services, and any software provided therein.
Our Relationship to You
This Agreement in no way creates any agency, partnership, joint venture, employee-employer, or franchisee-franchisor relationship between you and us.
Our Intellectual Property
Our Sites may contain our service marks or trademarks as well as those of our affiliates or other companies in the form of words, graphics, and logos. Your use of our Sites or Services does not constitute any right or license for you to use our service marks or trademarks without our prior written permission.
Our Content, as found within our Sites and Services, is protected under United States and foreign copyrights. The copying, redistribution, use, or publication by you of any such Content is strictly prohibited. Your use of our Sites and Services does not grant you any ownership rights to our Content.
The copyright on material on this Sites (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material, and audio-visual material) is owned by VTI - USA LLC. You must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public the Sites or the material on the Sites without our prior written permission. You may request permission to use the copyright materials on any of Sites by email to email@example.com or mail to VTI - USA LLC, PO Box 151, Boyce VA USA.
We take the protection of our copyright very seriously. If we discover that you have used our copyright materials in contravention of this Agreement, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you from using those materials.
If you become aware of any use of our copyright materials that contravenes this Agreement, you should report such unauthorized use by email to firstname.lastname@example.org or mail to VTI - USA LLC, PO Box 151, Boyce VA USA.
Digital Millennium Copyright Act Compliance
We will quickly respond to claims of copyright infringement as found in our Content according to the terms of the Digital Millennium Copyright Act of 1998 (DMCA) under United States law (17 USC § 512). If you believe that any of your copyrights are infringed by our Content, please provide us with a written notice by mail or email that contains the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on our Sites;
Your address, telephone number, and email address;
Your statement that you have good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
Your statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
We are only required to respond to notices that substantially comply with the above requirements. We will investigate your claim and notify you by the method of contact you used to file your notice with us.
Eligibility and Registration for Authorization To Purchase
To use our Products, you must be a licensed veterinarian and you must register with our Sites to become an Authorized Purchaser. Your Authorization To Purchase is not transferable or assignable and is void where prohibited. Our Products are intended solely for Users who are licensed veterinarians. Any registration for, use of, or access to our Products by anyone who is not a licensed veterinarian is unauthorized, unlicensed, and in violation of this Agreement. By using our Services, you represent and warrant that you are a licensed veterinarian and agree to abide by all the terms and conditions of this Agreement. We have the sole right and absolute discretion to determine whether to accept you as an Authorized Purchaser, and may reject your registration with or without explanation.
When you complete the registration process and are accepted as an Authorized Purchaser, you will receive a password that will allow you to access our Services. You agree to maintain the confidentiality of your password and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You must not allow any other person to use your password to access the Authorized Purchasers area of any of our Sites.
You agree to immediately notify us of any unauthorized use of your password or any other breach of security. You agree that we cannot and will not be liable for any loss or damage arising from your failure to comply with password security as discussed herein.
The opinions expressed on our Sites are not necessarily our opinions.
Any blog Content provided by our bloggers is of the blogger’s opinion, and is not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything. The Content may be changed without notice and is not guaranteed to be complete, correct, timely, current, or up to date. Similar to any printed materials, the Content may become out of date. We undertake no obligation to update any Content on our Sites. Members are responsible for their own Member Content where applicable, and may update their Member Content at any time without notice and at their sole discretion. We reserve the right to make alterations or deletions to the Content at any time without notice.
The views and opinions expressed in videos on our Sites do not necessarily reflect our official policies or positions. The content and opinions contained in videos are not intended to malign any religion, ethnic group, organization, company, or individual.
We make no representations or warranties of any kind, express or implied, with regard to the completeness, accuracy, reliability, or suitability of any content contained within the videos on our Sites.
We are not responsible for any loss or damage, including without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from viewing videos on our Sites.
Errors, Corrections, and Changes
We do not represent or otherwise warrant that our Sites will be error-free or free from viruses or other harmful components, or that we will correct any errors. We do not represent or otherwise warrant that the information available on or through our Sites will be correct, accurate, timely, or otherwise reliable. We may make changes to the features, functionality, or Content of our Sites or Services at any time. We reserve the right in our sole discretion to edit or remove any documents, information, or other Content appearing on our Sites or Services.
Financial, Legal, and Other Advice Disclaimer
You hereby acknowledge that nothing contained in our Sites will constitute financial, investment, accounting, tax, legal, medical, veterinary or other professional advice and that no professional relationship of any kind is created between you and us or our Users. You hereby agree that you will not make any financial, investment, accounting, tax, legal, or other decisions based in whole or in part on anything contained in our Sites or Services.
Advertisers and Sponsors Disclaimer
Our Sites may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on our Sites is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy, or problem in advertisers’ or sponsors’ materials.
THE INCLUSION OF THIRD PARTY ADVERTISEMENTS DOES NOT CONSTITUTE AN ENDORSEMENT, GUARANTEE, WARRANTY, OR RECOMMENDATION BY US AND WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT ANY PRODUCT OR SERVICE CONTAINED THEREIN.
We are not responsible or liable in any manner for any Content posted on our Sites or in connection with our Services. We are not responsible for the online or offline conduct of any User of our Sites or Services.
Our Sites and/or Services may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of Member communications.
WE are not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email on account of technical problems or traffic congestion on the Internet, or any combination thereof, including injury or damage to Members’ or to any other person’s computer, mobile phone, or other hardware or software related to or resulting from using or downloading materials in connection with our Sites or Services, including without limitation any software provided through our Sites or Services.
Under no circumstances will we be responsible for any loss or damage, including any loss or damage or personal injury or death resulting from anyone’s use of our Sites or Services, or any interactions between Users of our Sites or Services, whether online or offline.
We reserve the right to change any Content, software, or other items used or contained in our Sites or Services at any time without notice. Reference to any products, services, processes, or other information by trade name, trademark, brand, logo, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof, or any affiliation therewith by us, by our Sites, by third parties, or by any of the equipment or programming associated with or utilized by our Services.
THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH OUR WEBSITE ARE PROVIDED AS-IS, AS AVAILABLE, WITH ‘ALL FAULTS’, AND ALL EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS, OR OTHER LIMITATIONS.
VTI - USA LLC INCLUDING ALL OUR AFFILIATES, HAS NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE OR SERVICES. SUCH USE IS AT YOUR PERSONAL RISK. WE CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE. VTI - USA LLC DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, SERVICES, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT, SERVICES, OR RELATED SOFTWARE IS DISCLAIMED.
WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR WEBSITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND FOR ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM OF ANY KIND THAT MAY RESULT. NEITHER WE NOR ANY OF OUR AFFILIATES ARE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THIS AGREEMENT BETWEEN YOU AND VTI - USA LLC.
OUR WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE OR SERVICES WILL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
VTI - USA LLC DOES NOT SEEK TO LIMIT YOUR WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW.
Limitation of Liability
We will not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our Sites or Services, (b) any product liability issues to the extent that we are not involved with the manufacturer of the product(s) giving rise to liability, (c) the unavailability or interruption of our Sites or Services, (d) your use of our Sites or Content, (e) the Content contained on our Sites or Services, or (f) any delay or failure in performance of our Sites or Services beyond our control.
IN NO EVENT WILL VTI - USA LLC OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF OUR Sites, CONTENT, SERVICES, OR ANY RELATED SOFTWARE, ACCESSED THROUGH OR DOWNLOADED FROM OUR WEBSITE OR SERVICES, EVEN IF VTI - USA LLC IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, VTI - USA LLC’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR WEBSITE AND/OR SERVICES ACCESSED DURING THE PREVIOUS MONTH OF YOUR MEMBERSHIP PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
As a User of our Sites, you agree not to:
Use our Content to: develop a competing website; create compilations or derivative works as defined under United States copyright laws; or redistribute in any manner, including, but not limited to, sale, license, lease, rental, subscription, or any other distribution mechanism;
Decompile, disassemble, or reverse engineer our Sites, Services, and any related software;
Use our Sites or Services in any manner that violates this Agreement or any local, state, federal, or international laws; Use our Sites in any way or take any action that causes, or may cause, damage to the Sites or impairment of the performance, availability, or accessibility of the Sites; Use our Sites in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
Use our Sites to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, root kit, or other malicious computer software; Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our Sites without our express written consent; Access or otherwise interact with our Sites using any robot, spider, or other automated means, except for the purpose of search engine indexing; or Use data collected from our Sites for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing) or to contact individuals, companies, or other persons or entities.
We have a zero-tolerance spam policy. Our messaging system may provide a facility that enables Users to send email and private messages to other. You must not use this facility to send unsolicited, bulk, or indiscriminate messages, whether or not for commercial purposes.
In the unlikely event that you receive a message from us or sent using our messaging system that may be considered to be spam, you should contact us with the details so that we may investigate the matter.
Some or all of the cookies listed below may be stored in your web browser:
Preferences – these cookies save choices made by Users of our Sites to enable more customized functionality, or they remember Member logins to access a secure part of the Sites. The information gathered does not allow Users’ browsing activity to be monitored.
Security – security cookies are used to authenticate Members, prevent fraudulent use of Member login credentials, and protect User data from unauthorized parties.
Processes – these cookies help make the Sites work by delivering services that enable Users to navigate around web pages and allow Members to access secure areas of the Sites.
Advertising – advertising cookies may be saved on your computer and used by third parties when the displayed content comes from a third-party site. These cookies allow third parties to collect and store information, such as User preferences and pages visited for advertising purposes or to improve their services. Please note that we have no control over these cookies from third parties and that we are not responsible for their operation. You should visit the sites concerned to view their cookies policy.
Online Behavioral Advertising
Online behavioral advertising (OBA) is the practice of collecting data from a particular computer or device regarding web viewing behaviors for the purpose of delivering targeted advertising to that computer or device based on the preferences or interests inferred from such web viewing behaviors.
As a User of our Sites, you have the means to exercise choice regarding the collection and use of your data for online behavioral advertising purposes.
Click on the following link for more information and to exercise these choices:
Use of Information
All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively Submissions) are considered assigned to us and are our property. We will not be required to treat any Submission as confidential, nor be liable for any ideas (including without limitation product, service, or advertising ideas), and will not incur any liability as a result of any similarities that may appear in our future Products, Services, or operations.
Without limitation we will have exclusive ownership of all present and future rights to Submissions of every kind and nature everywhere. We will be entitled to use Submissions for any commercial or other purpose whatsoever without compensation to you or any other person sending a Submission. You acknowledge that you are responsible for whatever material you submit and have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
We reserve the right to investigate complaints or reported violations of this Agreement and take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.
Linking to Our Sites
You may provide links to our Sites provided that (a) you do not remove or obscure any portion of our Sites by framing or otherwise, (b) your website does not engage in illegal or pornographic activities, (c) links to our Sites are not misleading, (d) you do not link to our Sites using any inline linking technique, (e) you do not use our logo to link to our Sites without our express written permission, and (f) you discontinue providing links to our Sites immediately upon our request.
Links to Other Websites
Our Sites may from time to time contain links to third party websites. Inclusion of links for any website on our Sites does not mean that we endorse, guarantee, warrant, or recommend the products, services, information, content, or data of such third party websites.
The sale and purchase of Products through our Sites will be subject to terms and conditions of sale, and we will ask you to agree to those terms and conditions each time you make a purchase on our Sites. We may periodically change the Products available on our Sites, and we do not undertake to continue to supply any particular Product or type of Product. Additionally, Product prices listed on our Sites may be stated incorrectly.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
Our Products are designed for specific applications and should not be used for any purpose not expressly set forth in applicable Product literature or users’ guides. In no event shall we be liable for any direct, indirect, punitive, incidental, or special consequential damages, to property or life, whatsoever arising out of or connected with the misuse of our Products or to any claims or damages arising out of Products used in applications not expressly intended by us as set forth in applicable Product literature or users’ guides.
You represent and warrant that if you are purchasing something from us (1) any credit information you supply is true and complete, (2) charges incurred by you will be honored by your bank or credit card company, (3) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and by the posted due date, and (4) if your initial payment method is dishonored, you will still pay the incurred charges, including any surcharge we may incur due to the dishonored payment.
Refund and Return Policy
We hope you are fully satisfied with the products you purchase from us. However, in the event you wish to return a product that qualifies for a refund or exchange under the conditions set out in this policy, please follow the returns procedure outlined below.
Damaged or Defective Product Returns
If the product you purchased is damaged or defective as of receipt of delivery, you must notify us immediately upon discovery of such damage or defect by emailing email@example.com with details of the damage or defect. A customer service representative will then contact you with instructions for returning the product.
The product must be returned within ten (10) working days after receiving the return instructions. You will be responsible for shipping charges associated with return of the product and for any loss or damages to the returned product in transit.
Upon receipt of the returned product, we will inspect it, and if the product is found by us to be damaged or defective as claimed, we will (1) send you a replacement product or refund the purchase price (not including original shipping charges) and (2) reimburse the cost of the shipping charges incurred by you for return of the product.
If the product you purchased is not damaged or defective but you wish to return it and receive a refund, you may do so by or emailing firstname.lastname@example.org within ten (10) working days of receipt of delivery. A customer service representative will provide return instructions. We cannot offer you a refund if you fail to notify us within the 10-day period.
The product should be returned to us unopened, unused and in its original packaging, when possible, within ten (10) working days after receiving the return instructions. You must also enclose a receipt or proof of purchase.
We will not be responsible for any loss or damage to returned products in transit, and you will be responsible for shipping charges.
You will be entitled to a refund of the purchase price less the original shipping charges if (1) you provide the required notification and return the product within the time limits specified above and (2) the returned product is unused, in its original unopened packaging with any labels still attached, or otherwise in substantially the same condition as when purchased. You will not be entitled to reimbursement of the shipping charges incurred by you in returning the product.
Any refunds to which you are entitled will be credited to your original method of payment within thirty (30) calendar days following our receipt of the returned product.
If you return a product in contravention of this policy:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within thirty (30) calendar days of issuing a request for payment, we may retain possession of the returned product in our sole discretion without any liability to you.
This Delivery Policy applies to orders for our products made through ajvstore.com or by telephone or email. This policy is a legally binding document and shall form part of the contract of sale between you and us made under our terms and conditions of sale.
All orders are subject to product availability. We anticipate that products you purchase from us will be delivered within 72 hours from the time you place your order. Delivery time may vary based on product availability, the quantity of products ordered, method of delivery, and the requested delivery location. Products may also be delivered in separate shipments.
Order Terms & Conditions
These Order Terms and Conditions (these Terms) govern the placing of orders (Order) with us for Products. Please read these Terms carefully before submitting your Order. By submitting your Order, you agree to be legally bound by these terms.
You may Order Products, separately or in combination with each other.
When placing an Order, you will be required to provide certain information, such as your address, billing information, and payment. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. We shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by logging into your online account.
You will be charged at the time of placing an Order. If we are unable to commence shipping of a Product on or before the 30th day following issuance of your Order for that Product, we will process a full refund to you. Methods of payment accepted are Apple Pay, Visa, Master Card, American Express, Discover and others as made available from time to time by the payment gateway provider. Placing an Order constitutes your express agreement that we may charge your provided payment method at such time. The purchase price does not include import duties, customs, and other government charges, which are your responsibility. Orders can be cancelled any time prior to shipping.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Method of Delivery
We offer standard, express, and international delivery, usually through USPS, Federal Express and UPS, but other carriers may be used as needed. Your choice of the method of delivery may be limited based on the place of delivery. We will deliver to any location worldwide, subject to geographical limitations of the carrier.
Shipping charges are non-refundable and are based on the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. Applicable shipping charges will be calculated and displayed on our website during the checkout process.
You will also be responsible for all taxes applicable to the purchase and delivery of your order, if any, including sales tax, value added tax (for shipments within the EU only), custom duties, and excise duties, if any. applicable taxes will be applied to your order upon checkout.
Delivery tracking is available on shipment of our products. When your order ships, you will receive an email notifying you of the carrier, the tracking number for your shipment, the date your order shipped, the delivery address, and the expected delivery date.
Receipt and Signature
The email notification that is sent to you when your order ships will contain information on any delivery obligations on your part, such as whether someone has to be present for the delivery and/or whether someone has to sign for the delivery, and re-delivery instructions in the event the initial delivery attempt is unsuccessful.
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or that are otherwise provided to you.
If our carrier is unable to deliver your products through no fault of its own, and you do not collect your products from our carrier within the relevant time limit set out in the carrier’s re-delivery instructions, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery and additional handling.
Situations where a failure to deliver will not be the carrier’s fault include:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed;
if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
If there is any damage to products you ordered on delivery, please follow the procedures for Damaged or Defective Product Returns in our Returns and Refund Policy.
Limited and Extended Warranty
This Limited and Extended Warranty (the Warranty) applies to physical products, and only to physical products, purchased from us, specifically the Airjector•Vet device product and its detachable components and related disposable items. In no event shall we or any of our affiliates or suppliers be liable for consequential damages for breach of this Warranty.
What does this Limited Warranty cover?
We warrant to the original purchaser (the Purchaser) that the Airjector•Vet device will be free from defects in material and workmanship for a period of three hundred sixty-five (365) days from the date the Product is delivered to the Purchaser (the Device Warranty Period).
We warrant to the Purchaser that the detachable components and related disposable items used in conjunction with the Airjector•Vet device (the Components) will be free from defects in material and workmanship for their intended single use, provided that such use takes place within six months from delivery of the defective Component to the Purchaser (the Components Warranty Period).
During the Device Warranty Period, we will repair or replace, at no charge, the Airjector•Vet device or parts of Airjector•Vet device that prove defective because of improper material or workmanship, under normal use and maintenance.
During the Components Warranty Period, we will repair or replace, at no charge, the Component that proves defective because of improper material or workmanship, under normal use and maintenance.
If a warranted Product is repaired or replaced, the repaired or replacement Product will be covered under this Warranty for that Product’s Warranty Period beginning on the date the repaired or replacement Product is delivered to you.
This Warranty is not transferable and does not cover normal wear and tear or damage caused by improper handling, installation, or use of the Product.
THIS WARRANTY IS AVAILABLE ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND IS VALID ONLY IN THE COUNTRY OF PURCHASE. THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, RELATED TO EITHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
What will we do to correct problems?
If during the relevant Warranty Period any part of the Product is found by us to be defective in material or workmanship, we will, in our sole and absolute discretion, repair the Product, replace the Product with a new, equivalent or upgraded Product, replace the defective part(s), cause the original manufacturer of the Product to exchange the Product with a new, equivalent or upgraded Product, or partially or fully refund the original purchase price of the Product. We retain the right to make any design or technical modifications to the Product. The replacement Product may have different features, functions, or other usability characteristics than the original Product.
What is not covered under this Limited Warranty?
This Warranty does not cover:
Conditions, malfunctions or damage not resulting from defects in material or workmanship;
Conditions, malfunctions or damage resulting from negligence, improper maintenance, modification, accident, or improper use;
Damage or destruction resulting from natural causes, including but not limited to lightning, flood, or other natural disaster;
Theft or loss of the Products; and
Products which are not returned in their original package and case, or in packaging of similar quality that protects the Products from further damage if the original package is not available.
Costs of carriage of faulty parts, visit by a technician, labor, and indemnities in cash or in kind for immobilization of the product during the warranty period.
This warranty is void if the product:
is any way abused, damaged, or modified from its original state, or if used for other than authorized use;
Is used with any Component not sold by us;
is damaged through improper usage, negligence, misuse, transportation damage, acts of nature, or accident (including failure to follow the instructions supplied with the Product);
is returned with removed, damaged or tampered labels;
is not registered within the time limit specified above; or
is modified or repaired by anyone not specifically authorized by us.
What do you have to do to file a claim?
To file a Warranty claim on a Product, please follow these steps:
Contact our Customer Service Department at (615) 673-4473 or email@example.com and notify us of the nature of the problem.
After verifying that your Product is still within the Warranty Period as of the date you contact us, we will ask you to either (a) return the Product to us so that we may inspect it to determine if the defect is covered under this Warranty, or (b) return the Product to a third party affiliate designated by us for servicing.
Whether instructed to return the Product to us or to a third party affiliate, you should return the Product in its original packaging, if available. You must also include (1) a COPY OF THE ORIGINAL SALES RECEIPT, (2) a COPY OF THE DELIVERY RECEIPT SHOWING DATE OF DELIVERY, (3) your name, address and daytime telephone number, (4) the Product model and serial number, and (5) a description of the problem.
You will be responsible for shipping charges applicable to return of the Product, and you shall assume all risk of loss or damage to the Product while in transit. Consequently, if the original Product packaging is not available, you should use packaging that will protect the Product against further damage.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Limitation of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Veterinary Transdermal SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
This Limited Warranty shall be governed by the laws of the state of Virginia, United States, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
You agree to indemnify, defend, and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates free from any liability, loss, claim, or expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of our Sites or Services.
Severability and Survival
Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law and the remaining portions will remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Agreement, this Agreement will take precedence. Our failure to enforce any provision of this Agreement will not be deemed a waiver of such provision, nor of the right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.
We reserve the right to change this Agreement at any time by posting notice of the changes on our Sites. No unilateral amendment will retroactively change agreed dispute-resolution provisions of this Agreement, if any, including, for example, arbitration provisions for then-pending disputes, unless the parties expressly agree otherwise. Your continued use of our Sites, Services, and Products after any change to this Agreement is posted will constitute your acceptance of such change. If you do not agree with the changes to this Agreement, you can choose to discontinue the use of our Sites, Services, and Products.